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Our customer promise

Our customer promise makes sure that you can hold us to account on the things that matter most to you.

We promise to...

We know our customers know their communities and neighbourhoods best. So we worked with almost 300 of you nationwide from Somerset to Dundee, to develop our Customer Promise; a set of guiding statements where you can measure how we’re performing and hold us accountable to them.

And they’re not just words – we’ve been achieving some great things alongside you and your communities. Have a read below to find out more.

Provide a safe place to live

Making sure you feel safe at home is our top priority

Deliver a reliable repairs service

Meeting standards for repairs


Care about you

Caring people who make a difference

Help communities grow

Helping local communities thrive


Tell you where your money goes

Making it clear how your rent and service charges are spent


Work together with customers and partners

Improving services and opportunities

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